Many long-time Apple fans know that you can usually order faster and a few minutes earlier in the Apple Store app – a real advantage over other customers given the current delivery situation. In the Apple Store app, you can also pay conveniently via Apple Pay – the money is then debited using the payment method stored in Apple Pay. Many customers chose this route, but it now led to an unpleasant email from Apple:
To ensure that you receive your order as soon as possible, please log into the order status page and update your payment information. That should solve the problem. If it still persists, please contact your card provider and let them know that you have ordered something from Apple.
If we still cannot process your payment after 7 days, your order will be canceled.
Although the customers had sufficient credit lines for the card stored in Apple Pay, payment via Apple Pay did not work. The Apple Store app indicated a successful order – and the order confirmation also ended up in the mailbox as usual, but the above email arrived between 3 and 7 p.m.
Hotline overloaded, update payment method not available
Whoever turned to the hotline of the Apple Store either had to wait hours or the call was not even taken on hold. Until recently, it was not possible to update the payment method via the Apple Online Store. Apple deactivates these options when there is a heavy load in the Apple Online Store.
Option now activated, good news for early buyers
Now, however, Apple has reactivated the option to update the payment method in the Apple Online Store – you can go directly to the relevant order via the “Reminder” link and select the payment method there. Here it is possible to store the credit card used for Apple Pay – this is now possible for most customers without any problems.
Now the good news: The “place” in the orderer list is retained and you will receive the iPhone on the date specified in the order confirmation. It is not known why these problems are currently occurring in the Apple Store with Apple Pay.