The applied criteria
In order to receive a good rating, the manufacturer must provide documentation on how repairs can be carried out and how long service providers can access them. At the same time, it is taken into account whether all spare parts can be obtained without any problems and how demanding an exchange is. Main components that are easy to access lead to good ratings, unreachable and permanently attached components lead to deductions. Also important factors: How expensive are components? Is there free technical support? Can the user reset the device using the software? Does the manufacturer offer software updates – and how long does this support last? The latter point in particular is playing into Apple’s cards, because despite some difficult repairs, Apple is exemplary positioned in this discipline throughout the market.
Apple’s performance in the rating
For the iPhone 11, Apple only received 4.6 out of 10 points, while for the iPhone 12 it was already 6/10. In the Mac area, the MacBook Air M1 scores 6.5 / 10 better than the MacBook Pro M1 with 5.6 / 10. There are also comparatively high ratings for the MacBook Pro 16 “with 6.3 / 10. However, the award is still missing for various other items. The iPhone 11 and iPhone XS are currently the” worst “product (each 4.6 / 10), the best seems to be an iPhone 7 with 6.7 / 10. In countries other than France, however, this classification does not take place.